Privacy Policy

1. Who we are

ECO BEAUTY INDUSTRIA E COMERCIO LIMITADA - ME (CNPJ 46.621.687/0001-83), based at Rua Teofilo Braga, 17 - Taquaral, Campinas - SP, 13075-390, Brazil, is the controller of the personal data described here. For any privacy matter, write to contact@ecobeauty.ind.br.

2. Data we collect

• Business contact details you submit in our forms or live chat: name, company, email, phone, country, project details and messages.
• Order information when you purchase a Formula Discovery Kit: selected formulas, shipping details and payment status (payments are processed by our payment provider; we never store card data).
• Technical usage data: pages visited, approximate time on page, referring source, language and anonymous visit identifiers.

3. Why we use it

To answer your enquiry, prepare quotations, fulfil sample and production orders, provide customer support, send relevant commercial information about our products, and improve our website. Legal bases: performance of a contract or pre-contractual steps, our legitimate interest in B2B communication, your consent where required, and compliance with legal obligations.

4. Sharing

We share data only with service providers that operate our website, database, email delivery, spreadsheets, analytics, e-commerce and logistics, under confidentiality obligations and only as needed to provide those services. Data may be transferred outside your country, including to Brazil and the United States, using appropriate safeguards such as standard contractual clauses.

5. Retention

Commercial enquiries are kept for up to 5 years from the last interaction. Order and accounting records are kept for the period required by law. Usage data is kept in aggregated form.

6. Your rights

Depending on your location (GDPR in the EU/UK, LGPD in Brazil and similar laws), you may request access, correction, deletion, portability, restriction of processing, and object to processing or withdraw consent at any time. Send your request to contact@ecobeauty.ind.br; we reply within 30 days. You may also lodge a complaint with your local data protection authority.

7. Cookies

We use strictly necessary cookies and similar storage to run the website, and analytics to understand how the site is used. Visitors in the European Union see a notice and can decline analytics; in that case only essential storage is used. You can also clear or block cookies in your browser settings.

8. Security and changes

We apply technical and organisational measures to protect personal data, including access control and encryption in transit. We may update this policy; the date above always shows the current version.

9. Contact

ECO BEAUTY INDUSTRIA E COMERCIO LIMITADA - ME · Rua Teofilo Braga, 17 - Taquaral, Campinas - SP, 13075-390, Brazil · contact@ecobeauty.ind.br · +55 11 96575-0880